Privacy Policy

Last Updated: Oct 5, 2025

Pillspark Inc. (“Pillspark”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website at pillspark.com, our platform, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

a. Information You Provide

  • Contact details such as name, email, and phone number
  • Account credentials like usernames and passwords
  • Business information including client company name and pharmacy system integration details
  • Health-related data, where applicable, such as prescription details or patient data processed on behalf of our clients (covered under HIPAA)

b. Information Collected Automatically

  • Log data: IP address, browser type, device type, access times, and referring URLs
  • Usage data: Actions taken within the platform, session times, and performance metrics
  • Cookies and tracking technologies: For analytics and platform functionality

c. Information from Clients or Partners

If you are an end user of one of our clients (e.g., a pharmacy), we may receive information about you from that client, including PHI, to support automation services.

2. How We Use Your Information

We use the information we collect to:

  • Operate and provide our Services
  • Respond to inquiries and provide support
  • Maintain security and prevent fraud
  • Comply with legal obligations, including HIPAA
  • Improve our products through usage analytics
  • Communicate updates, technical notices, or security alerts

We do not sell personal information.

3. How We Share Your Information

We may share your information in the following ways:

  • With service providers who help us deliver our Services (e.g. cloud hosting, analytics)
  • With clients (e.g. pharmacies) when we are processing data on their behalf
  • As required by law, including to comply with subpoenas or regulatory requirements
  • With your consent or at your direction
  • In business transfers such as mergers, acquisitions, or asset sales

4. Pillspark as a Business Associate

When providing services to clients who are covered entities under HIPAA, Pillspark acts as a Business Associate. Our use and disclosure of Protected Health Information (PHI) is governed by:

  • The Business Associate Agreement (BAA) we have in place with each client
  • The HIPAA Privacy Rule and Security Rule
  • Applicable state and federal healthcare privacy laws

We only use or disclose PHI to fulfill our obligations to the client, or as required by law.

If there is a conflict between this Privacy Policy and a BAA, the BAA governs with respect to PHI.

5. Your Rights & Choices

Depending on your relationship with us, you may have the following rights:

  • Access or update your information via your account or by contacting us
  • Opt out of non-essential emails
  • Control cookies via your browser settings
  • HIPAA rights, if PHI is involved

If we process your data on behalf of a client, please contact that client directly to exercise your rights.

6. Data Security

We use administrative, technical, and physical safeguards to protect personal information and PHI. These include encryption, access controls, and monitoring systems. However, no system is 100% secure, and we cannot guarantee the security of your information.

7. Data Retention

We retain personal information as long as needed to provide our Services, comply with legal obligations, or resolve disputes. For PHI, retention terms follow the requirements in our BAA and applicable law.

8. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such data, we will take appropriate steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we'll notify you by updating the effective date and posting the revised version on our site.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your information, please contact:

Pillspark Co.
Email: legal@pillspark.com